A customer service rep can’t solve customer problems if she is preoccupied with her own HR issue at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s article outlines 5 ways implementing Swipeclock Workforce Management Suite will increase the customer service at your company.
Eliminate Coverage Gaps
Customer service 101: Have enough staff members to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing circumstances on the fly.
Scheduling Stability Let’s Employees Focus on Customers
Complicated schedules made effortless! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location functionality. Everything you need for simple management of a few to hundreds of associates in any industry. With customizable job coding, you know that you have staff members with the required skills serving your customers.
Happy Employees Provide Better Service
Accommodating schedule preferences decreases team member turnover, thereby raising the overall competence level of the department. Time card self management enables staff members to focus on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.
Absence and Overtime Management
Accurately capture and utilize attendance history to discover trends, set alerts for violations, automate time-off requests, and assess the overall effect of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t break down due to uncontrolled employee absences or unscheduled breaks.
Manager Super-Vision Of Mobile Staff
Monitor employee status in real time, from anywhere. See remote staff levels, view current clock-in/out and breaks. Filter by department, manager, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Swipeclock Workforce Management Suite have more time to train staff members to give better service.
Horizon Payroll Solutions offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and organization.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is created for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and lower labor costs.
How much can you save? Check our Horizon Payroll Solutions ROI Calculator.
We can get you up and running with Swipeclock Workforce Management Suite in minutes. Contact us today to book a demo.