An upscale day spa doesn’t just sell facials and pedicures, they sell an experience—an escape from the tension of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the ideal spa experience. To maintain a serene atmosphere, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing patrons because staff scheduling confusion and just-under-the-surface employee job frustration detracted from what was supposed to be a relaxing, nurturing environment.
The scheduling system was about as obsolete as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When guests canceled or rescheduled, or an employee got sick, she erased and re-adjusted. She would try to text the personnel whose shifts were poorer, but sometimes she got distracted and forgot—and even when she remembered, they frequently didn’t get the texts in time. (The twenty-five employees had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an advanced scheduling system to tame the chaos and restore an atmosphere that would let employees attentively serve their visitors. The owner gave the manager a budget and directed her to research and pick the one she thought was most appropriate for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to perform sufficient due diligence with this essential organizational process upgrade, the manager carefully compared tools of the leading systems and saw many demos. After painstaking investigation, she settled on Swipeclock Workforce Management Suite, which also turned out to be the most economical.
Solution — Swipeclock Workforce Management Suite
TimeSimplicity for automated day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to build schedules in just a few minutes and make changes in just a few seconds. The system handles part-time and contract workers just as handily as full time team members. She doesn’t need to remember to text personnel whose shifts are changed because the system sends notices automatically. That feature alone is a real game-changer and has dramatically improved the atmosphere.
Job Satisfaction Restored
The system is cloud-based, so all personnel can view the schedule anytime from a mobile device. Job codes ensure that the staff members with the needed certifications are scheduled appropriately. Everyone values the time card self-management tools that enable staff members to view time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll processing service.
Horizon Payroll Solutions proudly delivers the ultimate tool for expedited spa/salon employee scheduling. If you own a spa or salon, we invite you to set up a demo of Swipeclock Workforce Management Suite.
Horizon Payroll Solutions offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and organization.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is created for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and lower labor costs.
How much can you save? Check our Horizon Payroll Solutions ROI Calculator.
We can get you up and running with Swipeclock Workforce Management Suite in minutes. Contact us today to set up a demo.